Connect with an online Doctor now. Book Online or call 13 DOCTOR
1. Fast & easy to book a telehealth consult online
2. Receive a confirmation Email & SMS
3. Connect for a consultation
4. Medical Certificate emailed to you
5. Prescription sent to your pharmacy
6. Referrals sent to you
Helping Australians when they need to see a doctor now with Telehealth
From rural and remote towns to capital cities across Australia, 13 DOCTOR provides safe and secure online doctor consultations (telehealth) throughout the day and night.
The service allows patients to request a prescription in minutes and doctors can prescribe medication that you can collect from your local pharmacy.
Whether you’re home sick, in an aged care facility, a hotel or traveling, 13 DOCTOR can help. Video call consults are also available in private rooms at some local pharmacies.
Prescriptions from $49
For when you need to renew a prescription or get a new one. 13 DOCTOR can send a script to your local pharmacy for your collection.
Medical Certificates and Referrals from $49
If you’re sick and need to provide a Medical Certificate organise a consult with a 13 DOCTOR and a certificate can be emailed directly to you.
1. Book to see & speak to a Doctor
It is fast and simple to book online to have a video telehealth consult with one of our registered Australian doctors.
2. Confirmation Email & SMS
An email and SMS is sent confirming the doctor has your booking in their queue.
3. Start the consultation
The doctor sends an SMS message with a link (URL) for you to click to start your secure video consult.
At 13 DOCTOR, our patients are our priority
Video telehealth consults help our doctors improve your access to healthcare, reduce travel costs and provide medical support when you can’t get to your local GP or their clinic is closed. We’re proud we’re available when you need a doctor now.
Our doctors at 13 DOCTOR are highly trained medical professionals who specialise in telehealth consultations. By using technology to improve access to healthcare, we’re able to take the pressure off busy emergency departments and overcome the barriers of distance for people in rural and remote areas.
After your video consultation, Our doctors can email a Medical Certificate or referral and send prescriptions to your local pharmacy if required.
All medical practitioners at 13 DOCTOR are fully qualified and are registered with the Australian Health Practitioner Regulation Agency (AHPRA) as required by the Medical Board of Australia.
At 13 DOCTOR, we don’t just treat illnesses and ailments – we treat people.
It is important to us to provide an efficient and high quality service to all patients, from Privacy and Confidentiality to Continuity of Care.
All telehealth consultations have the same privacy requirements that apply to face-to-face consultations. We use data encryption to fulfil national healthcare security standards, so you can have a secure video consultation in the comfort of your home.
Our doctors can help with a range of medical conditions for both adults and children that are non-emergency issues or require a face-to-face consultation.
Common conditions include colds and flu, fevers, sinusitis, ear infections, tonsillitis, allergies, migraines, nausea, urinary tract infections (UTIs), muscle aches, earaches, gout, shingles, hay fever, joint pain, Rheumatoid arthritis, ear/nose/throat issues, abdominal pain, menstrual issues, vomiting, viral illness.
Childhood medical conditions include ear infection, fever, diarrhoea, cough, croup, gastro, cold/flu.
Please note telehealth consultations are limited to observations that are able to be provided over the telephone/video.
How do I book?
It is fast and easy to book a 13 DOCTOR consultation using the online booking form on this site or by calling 13 DOCTOR. An email and SMS confirmation will be sent to you once your booking is allocated to a doctor and an estimated appointment time scheduled.
What is a 13 DOCTOR consultation?
A 13 DOCTOR consultation is a secure online video consultation between a patient and a registered Australian doctor.
Where does 13 DOCTOR service?
13 DOCTOR can help patients across Australia from remote and rural properties to people living in capital cities.
How should I prepare?
Patients can prepare for a 13 DOCTOR consultation by:
- having the microphone where the Doctor can hear you clearly
- position the camera so you can have good eye contact with the Doctor
- be ready to talk about your medical history and current symptoms/condition
- be willing to ask and answer questions
What technology do I need to have for a 13 DOCTOR consultation?
Smartphones, laptops, desktop computers or tablets with a webcam or camera can be used for a 13 DOCTOR consultation.
If you do not have access to a smart phone or computer with a webcam, consultations can be conducted over the phone, simply let us know when making your booking
How qualified are the doctors who work for 13 DOCTOR?
Doctors are fully qualified and are registered with the Australian Health Practitioner Regulation Agency (AHPRA) as required by the Medical Board of Australia. Consult practices are to the standards developed by the Royal Australian College of General Practitioners (RACGP) and the Australian College of Rural & Remote Medicine (ACRRM) for medical services.
Where will a prescription be sent?
13 DOCTOR patients can request the doctor send the prescription to their local pharmacy. We recommend that you know your pharmacies name when making the booking so you have this information ready to provide to the consulting doctor. Patients can also download the free Tonic prescription delivery App and elect to have the prescription sent to their nominated pharmacy. Tonic can also deliver the medication to certain areas.
Can medicine be delivered?
Your pharmacy may offer delivery.
Why Use 13 DOCTOR?
Patients can trust that 13 DOCTOR offers secure, online access to registered Australian doctors who are experienced, compassionate and take the time to listen.
13 DOCTOR is working to overcome the barriers of distance and isolation for people in rural and remote areas.
No matter where you are in Australia, patients can book a telehealth consultation with one of our doctors who are helping deliver better health outcomes.
Consult In Your Own Home
Our doctors provide real-time video consults for patients in the privacy and comfort of their own home or aged care facility.
For parents with young children, the elderly and families in rural and remote Australia it is comforting to know a registered Australian doctor is a call away.
Fast Response Times
At 13 DOCTOR, we work hard to connect our doctors with patients as soon as possible following their initial booking.
An email and SMS is sent confirming once the doctor has your booking and an . another SMS sends a link connecting you with the doctor.
Highly Trained Doctors
All 13 DOCTOR are registered with the Australian Health Practitioner Regulation Agency (AHPRA) as required by the Medical Board of Australia.
Our doctors are trained in telehealth, ensuring you can feel confident you’re receiving the best care.
Medical Certificates & Prescriptions
If required, our doctors can email a medical certificate and provide a prescription for instant dispensing at your local pharmacy. Prescription can also be electronically sent through the Tonic delivery app and medicine can be delivered.
Open Day & Night
We know you can need a doctor at all hours of the day and night and that’s why we have doctors available around the clock.
13 DOCTOR operates seven days a week including days, night, weekends and public holidays.
Video consults are not covered by Medicare and are privately billed. 13 DOCTOR consultations start from just $49.